If you attempt to open your MS Word, Excel, etc. documents and they appear corrupt or display an error message, it is possible that your computer has been infected by the CryptoWall virus.
CryptoWall is file-encrypting ransomware that was released around the end of April 2014 that targets all versions of Windows. The CryptoWall virus is a Trojan Horse that encrypts your computer's data files and holds the user hostage, requesting payment of $500 in Bitcoins to release and decrypt their files.
If you are not experienced in dealing with this type of virus we suggest contacting an experienced company to deal with the problem. MBC Solutions is one such company that can help you remove the virus and also suggest a schedule of backups, and anti-virus software to help avoid such issues in the future.
The bottom line is this virus is sophisticated and almost scary-friendly in how it offers to decrypt your files for a price. The ultimate decision is yours as to whether you pay the ransom or not. Paying a criminal will validate their actions but there may not be another method of recovering your files. Your decision depends upon any backups you may have and the value of your data files. An experienced technician can explain your options in greater detail and help you through the process.
As always...software protections, regular backups and avoiding clicking any links in emails are common and required precautions these days.
Need Help?”": Contact an Experienced Technician at MBC Solutions.